Sales & Installation Terms and Conditions
Last Updated: September 2, 2026
These Sales & Installation Terms and Conditions ("Terms") govern any accepted quotation, sales order, or invoice ("Order") for the design, supply, and/or installation of outdoor cooling or high-pressure misting systems issued by The Wahler LLC d/b/a THECOOLWORLD ("Company," "we," "us," or "our") to the customer named on the Order ("Customer," "you").
These Terms apply to the purchase and installation of a system and are separate from, and do not replace, the general Terms of Service that govern browsing of our website (thecoolworld.net).
By signing, approving online, or otherwise accepting an Order that references these Terms, you agree to be bound by them.
1. Order of Precedence
If there is a conflict between the accepted Order (scope, quantities, and pricing) and these Terms, the accepted Order controls as to scope and price, and these Terms control as to all other matters (payment, scheduling, warranty, liability, and cancellation).
2. Quotation Validity and Acceptance
A quotation is valid only until the expiration date shown on the quotation. Prices are subject to change after that date. An Order is not binding on either party until the Customer has accepted it (in writing, electronically, or by paying the deposit described in Section 3) and we have confirmed acceptance.
3. Pricing and Payment Terms
Unless the Order states otherwise, payment for design and installation work is due as follows:
- 50% of the total Order price is due as a deposit at the time the Order is accepted, before work is scheduled or materials are ordered;
- the remaining 50% is due upon completion of installation, before or at final walkthrough.
The deposit is used to purchase materials and components and to reserve your installation date. Payment may be made by the methods we make available at the time of invoicing. Amounts not paid within 10 days of the due date may accrue late charges to the extent permitted by law, and we may suspend further work until payment is received.
4. Scheduling, Weather Delays, and Cancellation
Installation dates are estimates and may be affected by weather, site conditions, permitting, or supplier delays outside our control.
- Weather-related rescheduling: if we postpone or reschedule your installation due to weather or unsafe working conditions, no rescheduling fee applies.
- Customer-requested rescheduling or cancellation: you may reschedule or cancel at no charge if you notify us at least 48 hours before the scheduled appointment.
Cancellations or reschedule requests made less than 48 hours before the scheduled appointment, or a missed appointment without notice, are subject to a cancellation fee of $150, deducted from the deposit. This fee reflects scheduling and material costs already committed on your behalf and does not limit any other remedy available to us.
If the Customer cancels an Order after materials have been special-ordered or fabricated for the project, the Customer remains responsible for the actual cost of those materials in addition to any cancellation fee.
5. Site Access and Customer Responsibilities
To perform the installation, the Customer agrees to provide, at no cost to us:
- reasonable access to the installation area during the scheduled appointment window;
- a functioning water supply and electrical supply at or near the installation site, where the system design requires one, unless otherwise specified in the Order;
- accurate information about existing underground utilities, irrigation lines, and structural conditions at the site; we are not responsible for damage to undisclosed or unmarked lines;
- any necessary permission from a landlord, homeowners' association, or similar third party before installation begins.
6. Change Orders
Any change to the scope of work requested by the Customer after acceptance of the Order (additional zones, different materials, relocated components, etc.) will be documented and priced separately and is not covered by the original Order price until agreed in writing (including by email).
7. Workmanship Warranty
We warrant that installation labor will be free from defects in workmanship for a period of 1 year from the date of completion. If a workmanship defect covered by this warranty appears within that period, we will repair it at no charge for labor.
This workmanship warranty does not cover: system components and equipment (pumps, nozzles, tubing, controllers, and similar parts), which are covered solely by the applicable manufacturer's warranty, if any; damage caused by misuse, lack of maintenance, freezing, modification by someone other than us, or acts of nature; or normal wear and tear (e.g., nozzle clogging from hard water, routine cleaning).
This workmanship warranty is in addition to, and does not replace, the disclaimers regarding cooling performance described in our website Terms of Service, which continue to apply: outdoor cooling results depend on temperature, humidity, wind, and other site conditions outside our control.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY TEXAS LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO AN ORDER OR THESE TERMS, WHETHER IN CONTRACT, WARRANTY, TORT, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THE CUSTOMER UNDER THE APPLICABLE ORDER.
WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOSS OF USE, ARISING OUT OF OR RELATED TO AN ORDER.
These limitations do not apply to liability that cannot be limited under applicable law, including liability arising from our gross negligence, willful misconduct, or bodily injury or property damage directly caused by our installation work.
9. Force Majeure
Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including severe weather, natural disasters, supplier or shipping delays, labor shortages, government action, or utility outages. The affected party will notify the other and resume performance as soon as reasonably possible.
10. Governing Law and Venue
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any dispute arising out of or relating to an Order or these Terms shall be resolved exclusively in the state or federal courts located in Harris County, Texas.
11. Miscellaneous
If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver of it. Together with the accepted Order, these Terms constitute the entire agreement between the parties regarding the applicable installation project and supersede any prior discussions or proposals regarding that project.
12. Contact
Questions about these Terms may be sent to:
The Wahler LLC d/b/a THECOOLWORLD
6510 Bourgeois Rd
Houston, TX 77066
United States
Phone: (346) 300-1556
Email: sales@thecoolworld.net
Sales & Installation Terms and Conditions
Last Updated: September 2, 2026
These Sales & Installation Terms and Conditions ("Terms") govern any accepted quotation, sales order, or invoice ("Order") for the design, supply, and/or installation of outdoor cooling or high-pressure misting systems issued by The Wahler LLC d/b/a THECOOLWORLD ("Company," "we," "us," or "our") to the customer named on the Order ("Customer," "you").
These Terms apply to the purchase and installation of a system and are separate from, and do not replace, the general Terms of Service that govern browsing of our website (thecoolworld.net).
By signing, approving online, or otherwise accepting an Order that references these Terms, you agree to be bound by them.
1. Order of Precedence
If there is a conflict between the accepted Order (scope, quantities, and pricing) and these Terms, the accepted Order controls as to scope and price, and these Terms control as to all other matters (payment, scheduling, warranty, liability, and cancellation).
2. Quotation Validity and Acceptance
A quotation is valid only until the expiration date shown on the quotation. Prices are subject to change after that date. An Order is not binding on either party until the Customer has accepted it (in writing, electronically, or by paying the deposit described in Section 3) and we have confirmed acceptance.
3. Pricing and Payment Terms
Unless the Order states otherwise, payment for design and installation work is due as follows:
- 50% of the total Order price is due as a deposit at the time the Order is accepted, before work is scheduled or materials are ordered;
- the remaining 50% is due upon completion of installation, before or at final walkthrough.
The deposit is used to purchase materials and components and to reserve your installation date. Payment may be made by the methods we make available at the time of invoicing. Amounts not paid within 10 days of the due date may accrue late charges to the extent permitted by law, and we may suspend further work until payment is received.
4. Scheduling, Weather Delays, and Cancellation
Installation dates are estimates and may be affected by weather, site conditions, permitting, or supplier delays outside our control.
- Weather-related rescheduling: if we postpone or reschedule your installation due to weather or unsafe working conditions, no rescheduling fee applies.
- Customer-requested rescheduling or cancellation: you may reschedule or cancel at no charge if you notify us at least 48 hours before the scheduled appointment.
Cancellations or reschedule requests made less than 48 hours before the scheduled appointment, or a missed appointment without notice, are subject to a cancellation fee of $150, deducted from the deposit. This fee reflects scheduling and material costs already committed on your behalf and does not limit any other remedy available to us.
If the Customer cancels an Order after materials have been special-ordered or fabricated for the project, the Customer remains responsible for the actual cost of those materials in addition to any cancellation fee.
5. Site Access and Customer Responsibilities
To perform the installation, the Customer agrees to provide, at no cost to us:
- reasonable access to the installation area during the scheduled appointment window;
- a functioning water supply and electrical supply at or near the installation site, where the system design requires one, unless otherwise specified in the Order;
- accurate information about existing underground utilities, irrigation lines, and structural conditions at the site; we are not responsible for damage to undisclosed or unmarked lines;
- any necessary permission from a landlord, homeowners' association, or similar third party before installation begins.
6. Change Orders
Any change to the scope of work requested by the Customer after acceptance of the Order (additional zones, different materials, relocated components, etc.) will be documented and priced separately and is not covered by the original Order price until agreed in writing (including by email).
7. Workmanship Warranty
We warrant that installation labor will be free from defects in workmanship for a period of 1 year from the date of completion. If a workmanship defect covered by this warranty appears within that period, we will repair it at no charge for labor.
This workmanship warranty does not cover: system components and equipment (pumps, nozzles, tubing, controllers, and similar parts), which are covered solely by the applicable manufacturer's warranty, if any; damage caused by misuse, lack of maintenance, freezing, modification by someone other than us, or acts of nature; or normal wear and tear (e.g., nozzle clogging from hard water, routine cleaning).
This workmanship warranty is in addition to, and does not replace, the disclaimers regarding cooling performance described in our website Terms of Service, which continue to apply: outdoor cooling results depend on temperature, humidity, wind, and other site conditions outside our control.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY TEXAS LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO AN ORDER OR THESE TERMS, WHETHER IN CONTRACT, WARRANTY, TORT, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THE CUSTOMER UNDER THE APPLICABLE ORDER.
WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOSS OF USE, ARISING OUT OF OR RELATED TO AN ORDER.
These limitations do not apply to liability that cannot be limited under applicable law, including liability arising from our gross negligence, willful misconduct, or bodily injury or property damage directly caused by our installation work.
9. Force Majeure
Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including severe weather, natural disasters, supplier or shipping delays, labor shortages, government action, or utility outages. The affected party will notify the other and resume performance as soon as reasonably possible.
10. Governing Law and Venue
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any dispute arising out of or relating to an Order or these Terms shall be resolved exclusively in the state or federal courts located in Harris County, Texas.
11. Miscellaneous
If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver of it. Together with the accepted Order, these Terms constitute the entire agreement between the parties regarding the applicable installation project and supersede any prior discussions or proposals regarding that project.
12. Contact
Questions about these Terms may be sent to:
The Wahler LLC d/b/a THECOOLWORLD
6510 Bourgeois Rd
Houston, TX 77066
United States
Phone: (346) 300-1556
Email: sales@thecoolworld.net